AI Patient Feedback & Escalation Pipeline
QR-triggered multilingual feedback, AI sentiment & instant escalation
Send feedback, in any language
Write a complaint or a compliment. Watch AI translate it, classify it and alert the right department.
- Client
- BMRC Hospital
- Service
- Automation Workflows
- Outcome
- Patient feedback classified by department and priority, then routed through team notifications.
- Stack
- n8n, AI Sentiment, WhatsApp API, Supabase
The challenge
Critical patient grievances sat in paper forms and inboxes for a day or more before reaching anyone who could fix them.
What I built
An automated patient feedback and escalation system for BMRC Hospital. Patients scan QR codes placed across wards, OPD and reception to submit feedback on their phone. The n8n pipeline classifies the department (Cardiology, Pediatrics, OPD and more), evaluates severity — Critical, Neutral or Positive — with an LLM, and alerts the medical superintendent and department heads on WhatsApp and email, with human escalation checkpoints.
What was delivered
- QR code intake system
- 6-step n8n automation with vector storage
- AI severity triage (Critical vs Routine)
