Connecting patient feedback to the right team

A multilingual feedback agent that reads patient feedback in any language, scores sentiment, opens a ticket and alerts the right team on Gmail — automatically.

Client: BMRC Hospital
Sector: Healthcare operations
Outcome: Automated end-to-end feedback routing with sentiment analysis and instant notifications.
Stack: n8n, OpenAI, Supabase, Gmail API

The problem

Patient feedback arrived in multiple languages and needed interpretation before it could reach the right operational team — a standalone sentiment score still left someone moving it between tools.

What I built

An n8n workflow that interprets multilingual feedback with OpenAI, analyzes sentiment, routes tickets in Supabase and notifies the right team over Gmail — connecting language processing directly to action.

How it works

Feedback in
Patients submit feedback in their own language through the intake form.
Sentiment scan
OpenAI interprets the message and classifies sentiment and category.
Route
n8n creates a tracked ticket in Supabase and assigns it to the right team.
Notify team
The owning team gets a Gmail notification with the context they need to act.

Key technical decisions

Connect interpretation to action

n8n is the workflow layer and OpenAI handles the language step. Keeping the model's interpretation separate from the routing rules means the categories and owners can change without rewriting prompts.

Make the outcome actionable

A sentiment score on its own still needs someone to move it between tools. The workflow ends in a routed ticket in Supabase and a Gmail notification — outputs an operations team can act on immediately.

Keep the scope operational

The system handles patient-feedback operations: triage, routing and escalation. It is deliberately not a clinical decision tool, which keeps it simple, auditable and safe to run.

Results

Automated end-to-end feedback routing with sentiment analysis and instant notifications.

Build something similar

Multilingual feedback interpreted and classified automatically
Every message becomes a tracked ticket with a clear owner
Instant Gmail notifications to the responsible team
No manual copying between forms, inboxes and spreadsheets

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